Learn how Broward College HR used their service mindset to guide and transform their institution’s culture over a three-year period. Join Sophia Galvin, vice president of talent and culture at Broward College, for an overview of the college’s journey to change and a discussion of the strategies and steps her department used to help drive transformation, including:
- The challenges of transforming culture in the era of VUCA (volatility/uncertainty/complexity/ambiguity)
- How reviewing policies and procedures with a service lens supports employees
- The eight steps the department of talent and culture took to effect change
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