Press Release

May 18, 2020

Northeastern Technical College Receives CUPA-HR’s HR Innovation Award for Its Key Performance Indicator Program

Northeastern Technical College has received the College and University Professional Association for Human Resources (CUPA-HR) 2020 HR Innovation Award for its key performance indicator (KPI) program. Thanks to the generous support of PageUp, CUPA-HR is pleased to offer a $5,000 contribution to Northeastern Technical College’s endowment or a scholarship fund.

The college has seen tremendous growth in enrollment in the last four years, resulting in many process and leadership changes. The KPI program, spearheaded by Christi Meggs, director of human resources, was developed as a method for recognizing and rewarding employees for their work, as well as helping employees feel invested in the institution.

Each full-time employee of the college selected six performance indicators; two were enrollment or persistence goals, two were department-specific, and the final two were focused on professional development and community participation. The KPIs are tied to incentive payments; participants can earn up to $1,500 per year in bonus pay.

Many faculty had open educational resources transition as their individual or department KPI. As a result, 52 percent of all courses in the college use open educational resources, including 90 percent of the courses in the arts and sciences division. This results in cost-savings for students, removing a financial barrier and allowing them to take an average additional 3-8 credit hours and complete their degrees faster.

Other examples of KPIs are student success measures, reduction of application turnaround time, reduction in workorder turnaround time, increase in financial aid awards, increase in licensure pass rates and other process improvements.

As a result of the KPI program, employee morale has improved and many of the indicators have seen positive results, including increased enrollment and increased section capacity.


CUPA-HR is higher ed HR. We serve higher education by providing the knowledge, resources, advocacy and connections to achieve organizational and workforce excellence. Headquartered in Knoxville, Tennessee, and serving over 30,000 HR professionals and other campus leaders at more than 2,000 member institutions and organizations around the country and abroad, the association offers learning and professional development programs, higher education salary and benefits data, extensive online resources and just-in-time regulatory and legislative information.

Contact Information
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