“Creating an Employee Experience to Address the Changing Higher Ed Workforce”

Wednesday, February 20 | 1:00-2:00 p.m. ET

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Webinar Materials

Employee engagement is an important piece in any institution’s strategic plan. What if the approach to fostering an engaged environment for faculty, students and staff was driven by their experiences? Join us as we explore how the University of Michigan created a model that ensures all campus stakeholders’ voices are heard and involves everyone in how the institution’s culture is maintained and embraced. We’ll discuss how the university created a custom solution by:

  • researching best practices at other universities,
  • investigating examples within the university, and
  • reviewing relevant research on employee engagement.

We’ll also learn how this solution helped the University of Michigan create a culture where engagement increases productivity and employee experience thrives.


  • Laurita Thomas
    Associate Vice President for Human Resources

    University of Michigan

  • Joan Curran
    Service Excellence Consultant for Michigan Medicine

    University of Michigan

  • Dan Rife
    Building Services Director for the College of Literature, Science and Arts

    University of Michigan


The CUPA-HR national office will be closed July 4 in observance of Independence Day.