In 2020, the human resources team at the University of Texas at Dallas was set to launch its leadership and professional development program, the culmination of 18 months of dedicated work. As the pandemic took hold, the question confronting Colleen Dutton, chief human resources officer, and her team was, “Now what do we do?” In... View Article
While the ongoing turnover crisis impacts all of higher ed, supervisors are among the hardest hit. In our recent study, The CUPA-HR 2023 Higher Education Employee Retention Survey, supervisors say they’re grappling with overwork and added responsibilities (especially when their staff members take other jobs), while struggling to maintain morale. Supervisor retention is especially critical... View Article
Members OnlyNavigating difficult conversations is a critical skill for both HR practitioners and front-line leaders. When such conversations are successfully managed it builds trust between employees, supervisors and teams, to the benefit of the entire organization. There are countless reasons a conversation could be considered “difficult”, including performance or behavioral issues, topic sensitivity and procedural... View Article
Members OnlyThe basic premise behind management and supervisor training is that management training focuses on managing people and things, while supervisor training solely focuses on supervising people. During unprecedented times, both supervisors and managers are tested in determining the best ways to engage their employees, ensure the work is carried out, and that there are minimal... View Article