“Eliminate Blame, Victim Thinking, Complaining and Procrastination”
Kristin Lindeen
Sunday, March 18 | 5:30-6:45 p.m.
Sponsored by Drexel University
Have you ever heard questions like: Why do we have to go through all this change? When is someone going to train me? Who dropped the ball? When is that department going to do its job right? If you have, then your organization is like most — suffering from blame, victim thinking, complaining and procrastination.
Nothing brings down morale like these common problems. In addition, they can be extremely costly when, as a result, goals are not met, factions are created, stress is increased and our attitude toward each other, our institution and even ourselves suffers.
According to Kristin Lindeen, the solution is personal accountability. Accountability and responsibility are put into action when we pause and ask better questions such as “How can I adapt to the changing world?” “What can I do to develop myself?” and “How can I contribute today?” When we think like this, we can effectively use our talent, skills and time to solve problems, enhance relationships and accomplish objectives. The automatic result is a stronger culture and enhanced morale throughout our institutions. Only then can we make great things happen.
During this keynote presentation:
- Learn how asking better questions can lead to greater personal accountability;
- Learn to eliminate blame, victim thinking, complaining and procrastination; and
- Learn how the power of the right question will increase your level of personal accountability, a hallmark of leadership and advancement.
Kristin Lindeen represents QBQ, Inc., an organizational development firm that specializes in training on personal accountability. As daughter of author John G. Miller, Kristin has been steeped in QBQ! material most of her life. She is a graduate of Northwestern College with a bachelor’s degree in psychology and holds a master’s degree in curriculum, instruction and corporate education from Colorado Christian University. Delivering practical content to client groups with a style that is energetic and fun, her QBQ! sessions are founded on effective adult-learning principles. The books QBQ! The Question Behind the Question; Flipping the Switch Unleashing the Power of Personal Accountability, and Outstanding! 47 Ways to Make Your Organization Exceptional have sold over half a million copies worldwide in 20 languages. Kristin, her husband, Erik, and son, Joshua live in Madison, Wisconsin.
“Transforming HR – By Any Means Necessary”
Nikki Jackson
Monday, March 16 | 8:30-9:45 a.m.
Sponsored by Fidelity Investments
This engaging presentation will detail the successful transformation of two public-sector HR departments into strategic business partners. By creating a cross-functional team of internal consultants, promulgating a strong sense of role clarity and guiding principles, aligning stakeholders around common strategic goals, and inviting media and public scrutiny, the two HR departments — The State of Kentucky and Maricopa Community Colleges — have moved (and are moving) from antiquated HR organizations into ones where innovation, transformation, cultural challenge and modernization are key hallmarks.
Keynote presenter Nikki Jackson was previously cabinet secretary for personnel for the state of Kentucky and is now vice chancellor of human resources for Maricopa Community Colleges, the largest community college system in the country. Hear how her strategies worked in transforming HR in state government and what successes she has had thus far in her new role.
Jackson began her career as a labor and employment attorney in South Florida. Certified in collective bargaining from Cornell University’s School of Industrial Relations, she earned a juris doctorate degree from the University of Miami School of Law and a bachelor’s degree from Hampton University.
Jackson is well versed in a multitude of HR disciplines, having delivered organizational effectiveness, strategic human resources and compliance strategy presentations at conferences across the country. Jackson has authored several articles on transformational HR and strategic leadership in HR for magazines such as the Public Manager and HR News and has been featured on several local television and radio programs for this work.
Jackson was invited to Seoul, South Korea, as a guest of the Korean Institute For Public Finance to discuss strategic human resources in the public sector. She also was invited by the White House to meet John Berry, director of the Office of Personnel Management for the Obama Administration, to discuss the same topic. She was one of four emerging leaders selected by CUPA-HR’s national board to be invited to participate in CUPA-HR’s Annual Leadership Program in 2011.
Jackson has 16 years of experience in HR and has served in leadership roles in several organizations, including Norton Healthcare, CW Johnson Xpress, Philip Morris USA, Georgia-Pacific Corporation and ADP.
“You Know, If It Wasn’t For the People, This Job Would Be Perfect!”
Steven Fulmer
Tuesday, March 20 | 9:30-10:45 a.m.
Sponsored by TIAA-CREF
Be honest, you’ve uttered these words before: “If it wasn’t for the people, this job would be perfect!” What is it about some (OK, most) professions that one’s fellow employees — the people we, as HR professionals, are there to serve — so often become the greatest obstacle, least favorite and most frustrating part of the job? How in the heck did that happen? What if you could turn that around? What if you had an effective strategy for engaging the unengaged and inspiring change? What if you could convert adversaries into partners?
Let’s face it, the “R” part of “HR” is easy, it’s the “H” part that can trip us up. Let’s end this conference with a bang and a fun, informative, powerful presentation about the “H” part — human — and five key strategies for how to thrive with them or perhaps even in spite of them. Along the way, we will learn how to navigate the choppy waters that often must be crossed in order to sail into paradise. What do you think? Are you ready to lose sight of familiar shores so you can sail into a world of “anything is possible?”
Steven Fulmer is a successful entrepreneur and human strategist who started his first business at the age of 16. By 35 he was vice president of an 85-person, $10 million software company that he was instrumental in growing from a three-person staff and an operating budgets of $300,000 a year. Fulmer has appeared more than a dozen times on AM Northwest, Portland, Oregon’s premier morning show, and is the co-author of Speaking of Success alongside such notable thinkers as Stephen Covey, Ken Blanchard and Jack Canfield. His new book on the 10-point leadership triangle is due out in the summer of 2012.
