Session 1 | Session 2 | Session 3 | Session 4 | Session 5 | Session 6
1A: The Conflict Competent Leader
Successful leaders have the skills for managing conflict to produce creativity and positive change. In this session, we'll examine four conflict competencies, learn about your own and others' conflict styles, recognize interests versus positions in conflict situations and practice skills for promoting constructive responses to conflict in your organization.
Phyllis Lewis, Chief Learning and Professional Development Officer, CUPA-HR
1B: Bullies at Work: New Challenges for Institutions and HR Professionals
In this session, we'll recognize and examine the ongoing problem of workplace bullying. We'll discuss the risks and impact of bullying and proposed legislation being considered to combat this troubling phenomenon. We'll then learn how to combat this problem to reduce morale issues and prepare for the new proposed legal requirements.
Debbie Brown, Associate Vice President for Legal Affairs and Human Resources, and Darby Dickerson, Vice President and Dean, both of Stetson University College of Law
1C: Transformational Change at NSU: A Case Study
This session will illustrate the way in which Nova Southeastern University (NSU) and THE GALLUP POLL (Gallup) partnered to drive institutional unification through constituent engagement. We will examine the key discoveries made through the concurrent measurement of primary constituent groups (students, faculty, staff, administration, alumni and board members) within the NSU community in order to better understand the health of these critical relationships as well as their levels of engagement. We'll review the impact on institutional effectiveness, which is crucial to executing NSU's Quality Enhancement Plan for SACS accreditation.
Barbara Packer-Muti, QEP Assessment Director, Nova Southeastern University, and Robert Lockwood, Partner, The Gallup Poll
1D: What, We Have to Pay? The New DOL Rule
U.S. Department of Labor's implementation of the PERM online labor certification application system drove many universities to reconsider policies and practices related to sponsoring employees for permanent residence (a "green card"). This summer, DOL issued a rule requiring employers to pay all costs, including legal fees, associated with the labor certification process. It is a strangely-constructed and difficult to understand rule, but one that has serious implications for many institutions, particularly those who outsource permanent residence processes. The rule has required universities once again to reconsider and reformulate. This session will explain the rule and its many implications and describe some common institutional models for addressing it and ensuring compliance.
Steve Springer, Attorney, David Ware & Associates
1E: A Positive Approach to Designing Value-Added Training and Development
Training's traditional approach to course design and, ultimately, program development takes a negative stance to program design, development and evaluation. This session explains that by following the steps of appreciative inquiry and inverting the traditional sequence of Kirkpatrick's four levels of evaluation, trainers can more easily find training's value to an organization, design valuable courses and evaluate training programs with ease.
Patrick Deery, Director of Human Resource Development, Auburn University
2A: The Relationship of Human Resources to Organizational Politics: Root Causes and Effective Responses
In this session, attendees will gain an understanding of the nature and characteristics of organizational political behavior, identify factors within your organization that may contribute to or sanction political behavior and develop practical means to counteract political influences. You'll learn how to objectively assess the corporate political climate of your organization. You will also discover how to recognize factors that may be contributing to or supporting organizational behaviors where you work. What's more, you'll leave having created a preliminary response to organizational politics based on your organization's unique needs and challenges.
Jesse Simone, Director of Employment, Employee Relations & Training, Brandeis University
2B: Talent Retention Through Talent Reviews
Talent reviews represent a disciplined approach that integrates an evaluation of performance and potential in order to identify top talent, discuss their development and facilitate mobility. Participants in this session will learn how TIAA-CREF uses a talent review methodology which includes assessment, discussion and development planning to identify potential successors for leadership positions. This session will also address the opportunities and challenges Human Resource leaders face when seeking to implement a non-traditional talent review model in academia that is more widely utilized outside of higher education.
Allison Vaillancourt, Vice President for Human Resources, The University of Arizona, and Dermot O'Brien, Executive Vice President of Human Resources, TIAA-CREF
2C: Eldercare Is Costing My Institution How Much?
According to a study by The National Association of Caregivers and AARP, there are currently 44.4 million caregivers in the United States. Of that number, 60% are employed. This number will increase significantly in 2012 when the first baby boomers reach 65. It is estimated that the costs of caregiving to employers is in the billions. Costs are substantially increased in higher education settings where the average age of faculty and staff is traditionally older than most other employer groups. How do these employees balance work and caregiving responsibilities? Join us for an informative discussion about the role employers can play when addressing these issues and, at the same time, retaining loyal employees and saving millions.
Ellen Gibs, Senior Consultant, The Wellness Corporation
2D: Baiting the Hook: Creating Proactive Employees With New Employee Orientation
Change your new employee orientation from an "information dump" into a comprehensive "tool kit" that allows employees to find the information they need when they need it. Learn how one university connects employees with the relationships, organizational goals and elements of institutional culture they need to be successful. Take this opportunity to share orientation "best practices" with your colleagues.
Alyce Hartley, Manager of Professional Growth Programs, and Bonnie Powell, Training Instructor, both of the University of Alabama at Birmingham
2E: Bridging the Diversity Divide: Cultural Change Strategies
Based upon a forthcoming book of Edna Chun and Alvin Evans, this workshop focuses on developing an action plan for implementing an inclusive workplace built upon reciprocal empowerment that links the institution's values, employment processes and workplace practices to the outside world through the prism of diversity. This workshop helps the participants diagnose "diversity disabilities" from an institutional perspective and overcome organizational defensive routines. The practical and interactive orientation of the workshop will assist participants in overcoming obstacles to institutionwide cultural change in support of diversity.
Edna Chun, Vice President for Human Resources, Broward Community College, and Alvin Evans, Associate Vice President for Human Resources, Kent State University
3A: Building Leadership Bridges
Leadership is useless in a vacuum. Building bridges identifies the core elements of your personal leadership talent and matches your strengths with the needs of your institution to build effective pathways. In this session, participants will develop their own leadership profile and explore ways to apply that in daily practice.
John Toller, Associate Vice Chancellor, East Carolina University
3B: Engaging Employees Across Generations
It's time to re-examine how your institution communicates with multiple generations and what you offer your diverse populations. The aging population's and younger worker's expectations for "employment" are dramatically reshaping the workforce. What should your institution do now to attract, retain and motivate the talent needed for the future? Norm Jacobson and Kelly Jones share insights into the composition of the future workforce, characteristics and expectations of each generation and specific actions you can take today to prepare for the changing landscape.
Kelly Jones, SVP, Higher Education Practice Leader, and Norm Jacobson, SVP, Manager Health Actuarial Services, both of Sibson Consulting
3C: Benefit Challenges of a Global Higher Ed Workforce
The increasing globalization of higher ed institutions is presenting HR professionals with new challenges. When employees are traveling internationally or are on an international assignment, even a minor emergency can quickly become problematic. HR professionals can learn to identify issues and challenges for globally mobile employees, find solutions to meet their needs and ensure compliance with diverse international requirements.
Gregg Coldiron, New Business Manager, CIGNA International
3D: Employee Legal Compliance Training in Higher Education
A comprehensive and flexible legal compliance training program supports your institution's commitment to employee welfare while also helping to keep your administrators from dealing with costly and time-consuming investigations and litigation. In this session, we'll review your knowledge of key legal concepts related to employment and higher education through an interactive discussion of case studies. Come learn about the essential components of a legal compliance training program and get the answers to those questions of who, what, when, how and how often.
Chris Dahlquist, Professional Development Manager, Human Resources, University of North Carolina-Asheville
3E: A Data Breach: Understanding the Internal Threat
All institutions retain the sensitive personal information of current and former employees, students, patients and investors in multiple locations and formats. Identity thieves target this information, and legislation requires action when it's exposed. This session will concentrate on debunking some common identity theft myths and help institutions understand their exposure to this issue and how to minimize it.
Alex Ricardo, Fraud Solutions, and Julie Maddux, Background Screening, both from Kroll
4A: The Power to Know You Are Making a Difference: Embracing Insight Initiatives
Services like Amazon.com, TiVo and online banking have driven the expectation that technology will be thoughtfully used to better inform and enable teaching and learning, student services and institutional management. Moreover, they have driven the expectation that institutions will leverage "insight" — enterprise intelligence systems, data mining and predictive analytics — to make a difference in how they teach and reach students, better customize services and drive success. During this presentation, we'll track similar movements in the commercial, government and health care industries and look at the implications and issues surrounding the search for insight in the world of education.
Mark Milliron, CEO, Catalyze Learning International
4B: HR Metrics: A Progress Report
This session will focus on the progress that has been made in the field of HR metrics in the past few years. We will focus on understanding key decisions that are made early in the quest for useful information. The presenters will provide a framework for improvement and provide several examples of how institutions are developing effective metrics.
Barbara Butterfield, Consultant, Sibson Consulting, Alan Chesney, Executive Director of Human Resources, University of Tennessee, and Barbara Carroll, Associate Vice Chancellor of Human Resources, North Carolina State University
4C: Preventing Violence
This session will help attendees understand the business case for school violence prevention and the essential elements of a campus violence prevention program. You will also learn about the development and implementation of an effective campus violence prevention program. Improve your own skills at identifying and de-escalating potentially violent persons and situations.
Russ Knight, First Sun Solutions
4D: HR Construction Projects: A Blueprint for the Future
Using insight into the methodology behind the design of Florida State University's new classification and compensation plan and a "construction business" analogy, this interactive session provides participants an opportunity to identify the critical steps necessary to develop and implement HR projects. Learn to avoid common mistakes that may impact these projects and be provided with a "Blueprint for Managing HR Projects."
Karen Goodlett, Assistant Director; Lyn Avery, HR Specialist; Shelley Scopoli, HR Specialist, all from Florida State University
4E: Navigating the Dual Career Dilemma: Best Practices on Collaboration
Join us as we discuss how nearly 300 institutions across the U.S. are engaged in collaborative efforts to transform the way dual career situations are addressed in their regions. Learn about the benefits of creating a collaborative network called a Higher Education Recruitment Consortium (HERC) in your region. Hear from HERC directors from two regions who will share their unique stories, their use of collaboration and outreach and best practices that you can take back to your own campus.
Camille Donabella, Director, Syracuse University, and Nancy Aebersold, National HERC Director, University of California-Office of the President
5A: HR Metrics Dashboard: OSU's Guide to Future Talent Needs
Learn how The Ohio State University is using a metrics dashboard to deliver information about its key asset, its faculty and staff talent. Discover how the institution focused its scope on faculty and developed measures to answer critical questions for OSU leadership. You'll see the dashboard in action and hear about plans for future enhancements.
Laura Gast, Senior Research Consultant, and Ken Orr, Resource Planning Analyst, both of The Ohio State University
5B: Administering a Strategic, Successful Background Check Program
This session aims to improve the quality and retention of your hires and avoid negligent hiring issues. Hear first hand from a large public university how to develop and implement a successful background check program from start to finish. Learn what to do, how to do it and how to avoid pitfalls.
Kathy Lambert, Director, Employment Services, and Jeff Huff, Manager, Background Check Program, both of North Carolina State University
5C: Healthy Campus: Creating a City of Health — The Duke Story
This session will discuss a framework for establishing a successful healthy campus initiative and will provide an overview of implementing an initiative from its conception to gaining approval by administration to refining the initiative. We'll go over some outcomes to date and talk about the importance of evaluating the initiative.
Steve Cyboran, Vice President, Consulting Actuary, Sibson Consulting, and Clint Davidson, VP for Human Resources, Duke University and Health System
5D: Creating a Mediation Center
Employees often view conflict as something to avoid. When feelings of inadequacy, anger or fear are present in the workplace, avoiding the situation all together may seem like the most desirable option. That is until it rears its ugly head again! To effectively deal with conflict, an appropriate course of action must be taken to produce the change that leads to a positive work experience. A successful on-campus mediation program can help guide the process by encouraging open conversation to resolve conflict while reducing risk, avoiding grievance and guiding employees on how to communicate more effectively.
Steve Hedrick, Senior Workforce Management Analyst and Certified Mediator, James Madison University
5E: Developing Yourself Through the Knowledge Center
Learn how the exciting new features in the HR e-Learning section of the Knowledge Center can further your career and the professional development of your HR staff. Highlights: 800 SkillSoft Business Library courses in more than 20 important subject areas to expand HR skills, competencies and effectiveness, and professional certifications, including the PHR and SPHR. More than 4000 digital books — searchable and can be bookmarked for easy reference.
Phyllis Lewis, Chief Learning and Professional Development Officer, CUPA-HR
6A: Making and Managing Workplace Change
As human resource professionals, we often coach and counsel others on change management. We frequently experience change as our college/university presidents and senior administrators come and go, and as federal/state regulations mandate that we manage our operations differently. Yet, it may be very challenging for us to make career transitions and effectively manage changes within our HR areas as a result of our moves. During this interactive session, participants will learn practical strategies to facilitate successful career transitions and promote positive aspects of career and organizational change to colleagues and constituencies. Professional, personal and culture aspects of making and managing career changes will also be addressed.
Pamela Henderson,
Director of Human Resources, University of South Alabama, and Cheryl E.H. Lock, Chief Human Resources Officer, University of Alabama-Birmingham
6B: T&A (Tenure and Attitude) In Academia
Regardless of the size of your institution, managing people may well be one of your greatest challenges. Personnel problems can fall into three categories: problems that are relatively simple, problems that are time-consuming but ultimately manageable, and problems that are so intractable that they seem to defy resolution. Personnel problems involving tenured faculty often fit the last of these. This session examines how institutions confronted with difficult personnel crises can partner with their Employee Assistance Program to craft interventions that address the needs of the department, the faculty member, the institution and the students.
Hamish Blackman, President, The Wellness Corporation, and Martha Tetrault, Director of Human Resources, Williams College
6C: Preparing for Your Final Career: Developing a Retirement Planning Series
With baby boomers now reaching retirement age, many are interested in gathering as much information as they can to better prepare for their final career. This session will enable participants to organize a retirement planning series of classes and gain campus-wide support of the series. We'll hear about ETSU's first retirement planning workshop series and lessons learned from that.
Richard Ashley, Training Manager, and Diana McClay, Associate Director of Compensation and Employee Development, both of East Tennessee State University
6D: Building a Better Office Professional: A Blended Approach to Training Administrative Professionals
Discover ways to make the most of your institution's administrative professionals by providing training tailored to their needs. Learn how one university combined "hard skills" with "soft skills" and traditional classroom training with computer-based learning to overcome some of the challenges associated with training office professionals. Share your challenges and ideas as we explore new ways to meet the training needs of these essential employees.
Alyce Hartley, Manager, and Alison Kniseley, Training Instructor, both of the University of Alabama at Birmingham
6E: Mindfully Resolving Conflicts: Facilitation for Diversity Issues
In this session, participants will learn to de-escalate a conflict within minutes and begin to build community between diverse groups and individuals. Hear about skills to train others in group process, conflict facilitation and a variety of cross-cultural communication techniques. Learn how to replace adversarial/defensive statements with 26 responses that are mindfully and culturally receptive.
Mun Wah Lee, Diversity Trainer, StirFry Seminars & Consulting
